For the safety of our guests, staff and wider community of Negril, Sandy Haven Resort has put into place stringent safety measures.
The below details the areas of the Resort and the safety measures installed to protect you and limit the risk of spreading the virus.
If you have any questions are concerns, please reach out to our team who will be happy to assist you.
Floor markers indicating waiting positions observing six-foot distance between guest. Lobby furniture is arranged allowing for the recommended six-foot distancing. Contactless Sanitization dispensers will be conveniently placed for guest use at the lobby entrance and also inside the lobby.
Guests are encouraged to check-in using the hotel check-in app before arrival. The front desk has a glass partition to maintain social distance and to safeguard the staff and guest. Guests will be encouraged to self-check-in online on their devices and on completion will receive their room keys which will be presented in a sealed sanitized package.
Guests luggage will be received by the bell captain and sanitized using electrostatic mister and placed on sanitized luggage cart for transportation to be placed outside guest room. The guest temperature will be taken with a contactless handheld thermometer and recorded
Guest rooms will be sanitized prior to arrival with electrostatic sanitizer, curtains, mattresses and pillows will be steamed sanitized, all doorknobs, furniture and floors will be sanitized. Air conditioner unit filters will be sanitized and refreshed. A room seal banner will be placed across the guestroom door to signify that the room is ready to be occupied. Staff other than House Keeping staff with appropriate PPE will not be permitted in the guest rooms.
Guest Check-out The guest ledger will be emailed to guests the night before check-out for verification and the guest will be requested to confirm charges and payment authorization. A drop-box is available for key drop off before departure. Note guestroom will not be occupied again under 12 hours of vacancy.
Reservations for the gym are required in order to accommodate only two persons maximum who are family or travelling together. Also, to allow time for sanitizing. The gym will be electrostatically sanitized daily and after each use. Guests will be required to reserve the use of the gym and must sanitize footwear using sanitization mats provided at the entrance and sanitize hands before entering the gym.
Spa treatments are offered strictly by appointments to ensure service to only one person at a time and allow for adequate time for thorough sanitization.
The number of persons using the pool area is restricted to four persons at any one time. Signs are strategically placed to remind guests and staff to maintain the recommend six-foot social distance while in the water. Pool loungers will be placed around the pool deck to define appropriate social distancing. Pool loungers will be sanitized daily and after each use. Reservation for access to the pool deck will be necessary and a maximum for 4 persons allowed in the pool at any one time.
Swimming Pool Deck
Pool deck furniture is arranged with distances of six feet apart.
The small gift shop will accommodate one person at a time. The cashier is protected with the glass partition around the cash register.
In Room Dining
In Room Dinning Room service is encouraged, and your tray will be delivered covered outside of the guestroom door on a tray table. Staff other than House Keeping staff with appropriate PPE will not be permitted in the guest rooms.
The Bongos Restaurant
Prior reservations are necessary to ensure there will be no more than six guests in the outdoor terrace and six guests in the indoor dinning area at any one time. The seating and tables are arranged to ensure six feet distancing. Guests are encouraged to order room service where possible.
Almond Tree Beach Deck
The table & chairs will be arranged with a distance of six feet between and a maximum of eight couples with be allowed at any single time. The Almond Tree Grill has a partition the Grill serving Counter to maintain safety between wait staff and chefs.
Signs are strategically placed to remind guests and staff to maintain the recommend six foot social distance while in the water. The beach loungers will be placed appropriate for social distancing on the beach and misted sanitized between each use. Beach towels will be placed in the guestrooms to mitigate contamination and will be supplied thereafter on guest request.
Beach Sandz Bar
The bar chairs will be removed from the bar, guest will not be allowed to consume purchases at the bar. Markers are placed around the bar floor to indicate the queue for placing orders.
Social distancing will be observed, and bar counters sanitized constantly. Smaller bar tables will be placed in the vicinity of the beach bar ensuring social distancing for max 2 persons in same travel group or couples. The bartenders will be wearing masks, face shields and gloves.
Hot tub & Spa Haven
The hot tub will not be available until further notice.